Overview
Our Refund and Returns Policy is valid for 30 days from the date of purchase. If more than 30 days have elapsed, we regret that we are unable to offer a full refund or exchange.
To qualify for a return, the item must be unused, in the same condition as received, and in the original packaging.
Certain categories of goods are non-returnable, including consumable products such as tapes, strapping, Velcro, and dry needles.
Additional Non-Returnable Items
Products of a sanitary nature (e.g., vaginal or anal probes)
Unsealed items such as electrodes, moist pads, and similar products
To process your return, we require a receipt or proof of purchase.
Please do not return items directly to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email of the outcome.
If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable number of days..
Partial Refunds (Where Applicable)
In certain circumstances, only partial refunds may be granted, including:
Custom-made items (e.g., specialised furniture or storage units)
Special-order products imported or procured specifically for a client
Items not in original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery (refunds at our discretion)
Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same item, please email info@mediotronics.co.za
and send the product to:
Mediotronics
545 Nupen Crescent
Halfway House
Midrand, 1685
Shipping Returns
To return your product, please send it to:
545 Nupen Crescent
Halfway House
Midrand, 1685
Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping cost may be deducted.
Delivery times for exchanged items may vary depending on your location.
For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Gifts
To return your product, please send it to:
If an item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once received, a gift certificate will be issued.
If the item was not marked as a gift at purchase, the refund will be issued to the original purchaser
